Refund policy
Last updated: 11 September 2026.
Overview
We want you to get what you paid for. This policy covers refunds and replacements for orders placed at brickbox.nz.
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 where they apply.
No change-of-mind refunds
We don’t offer change-of-mind returns or refunds. Please check the listing carefully before you buy — photos, description, and packaging condition grade (Minimal, Moderate, or Significant wear) are there so you know exactly what you’re getting.
If something isn’t as described
If an item arrives damaged, faulty, incomplete, or not as described on the product page, reply to your order confirmation or shipping email with your order number and photos. We’ll sort it out — typically a refund or a replacement, depending on what’s fairest and what we have in stock.
Please contact us within 14 days of delivery so we can help while courier traces and stock are still easy to chase.
How to get help
- Reply to your order confirmation or shipping email with your order number, what’s wrong, and photos — the contact form can’t take attachments
- We’ll confirm next steps — please don’t send anything back until we’ve agreed
- If we ask you to return an item, we’ll cover reasonable return shipping
Refunds
Approved refunds are processed to your original payment method within 5 business days of us agreeing the outcome. Your bank or card provider may take additional time to show the refund.
Questions
For refund questions, use our contact form.