Shipping policy
Last updated: 11 September 2026.
Overview
Brickbox ships LEGO® sets and collectibles within New Zealand. This policy explains how we pack, dispatch, and deliver orders placed at brickbox.nz.
Where we ship
We currently ship to addresses within New Zealand only. If you are outside New Zealand and would like to enquire about an order, please use our contact form.
Shipping cost
Shipping rates depend on your order total after discounts and your island. NZ orders over $199 currently qualify for free tracked shipping as a limited-time offer with no set end date — see our promotional terms.
| Order total (after discounts) | North Island | South Island |
|---|---|---|
| Under $199 | From $7.99 | From $9.99 |
| Over $199 | Free tracked shipping (limited time) | |
The exact amount is calculated at checkout from your order total and island. Free tracked shipping over $199 is a limited-time offer with no set end date. See our promotional terms.
Maximum parcel weight is 25 kg (NZ Post limit). Heavier orders are split or arranged by contact.
Dispatch times
We aim to dispatch orders within 1–2 business days (Monday–Friday, excluding New Zealand public holidays). Orders placed on weekends or public holidays are processed on the next business day.
During busy periods dispatch may take slightly longer — we will let you know if there is an unusual delay affecting your order.
Delivery times
Once dispatched, delivery within New Zealand is typically a few business days depending on your location. Rural delivery may take longer.
You will receive a shipping confirmation email with tracking information when your parcel is on its way.
How we pack orders
We are collectors too — LEGO® box condition matters. Orders are packed carefully with appropriate protection for transit. Sealed sets and graded items are packed so they arrive in the condition shown on the product page.
Where we can, we reuse outer cartons and packing materials so less ends up in the bin. Anything reused is clean, sound, and used only as outer protection — it won’t change the condition of the set you bought.
Delivery issues
If your order is delayed, marked delivered but not received, or arrives damaged, please use our contact form with your order number. We will work with you and the courier to resolve it.
Questions
For shipping questions, use our contact form and include your order number if you have one.